![]() ![]() When an employee is working from home or traveling, they may need to run that application remotely to complete a task. For instance, a company with branch offices may use a certain application that’s only deployed to on-site desktops. ![]() (Let’s face it, there are many people who don’t store everything in the cloud.) Remote computer access (like GoToMyPC and LogMeIn Pro) allows end users to get to files located on another computer.Įnd users may also need remote computer access to run an application when away from the office. When working from home or traveling, end users may need to access tools and resources they usually use in the office.Ĭloud storage is one form of remote access, but there are still times when end users may need to access a file on a remote computer that hasn’t been stored in the cloud. ![]() To enable remote work and collaboration.Two main reasons end users leverage remote access: Then, we’ll dig into the support team side. Solutions that provide excellent remote access capabilities can help drive a better customer experience (CX) and employee experience (EX).įirst, let’s explain remote access from the end user’s perspective, as they commonly want to know how to remotely access another computer over the internet. But frustrations can quickly surface when the technology doesn’t work as planned. In today’s hyperconnected world, end users appreciate the ability to remotely access what they need, when they need it, and support teams can be where they’re needed in an instant to quickly resolve issues. ![]() IT professionals, customer service agents, and MSPs use remote access for the purposes of providing support to customers or employees when they need help with their computers, mobile devices, or other equipment. In this case, remote access is what enables remote support. Individuals, whether employees or customers, use remote access software to connect to their remote computers, to grab files when away from their devices, and to receive technical support from technicians when they need help. Remote access is the ability to connect to a device, network, or system, and then to take control of it from anywhere. What is Remote Access? What is Remote Access Control? That’s where remote access software and remote support software comes in. Having technology that enables remote access and remote support is more crucial than ever. Since the 2020 crash course in remote working due to the COVID-19 pandemic, work from anywhere will likely become the new normal long after the dust settles. Global Workforce Analytics estimates that working remotely just half of the work week could reduce greenhouse gas emissions by 54 million tons every year. And there’s the environmental impact to consider.Organizations benefit from happy customers, higher employee productivity and satisfaction, and save on average $11,000 for every employee who works remotely half of the time.Employees are more productive when they have everything they need, including a lifeline to support, at their fingertips.They’re happier when issues are taken care of right away. Customers appreciate the convenience of not having to bring in an item for support or having a technician visit.This ability to do business remotely impacts customers, employees, and organizations alike: Current technology has made it possible to skip the commute, work remotely, and support customers and employees in an instant. Individuals and organizations need to stay up and running and connected to collaborate, be productive, and do business globally right where they are. ![]()
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